Your privacy, respected.
This page explains what personal information Luneabed collects, how we use it, and the choices and rights you have along the way.
Luneabed ("we," "us," or "our") operates this website and the products and services available through it (together, the "Services") to bring you thoughtfully made bamboo bedding. This Privacy Policy explains what personal information we collect, how we use and share it, and the choices and rights available to you. Our store runs on Shopify, which helps us securely process orders, payments, and day-to-day operation of the Services.
Please take a moment to read this policy. By visiting or using the Services, you acknowledge that you understand how your information is collected, used, and disclosed as described here. If anything is unclear, our team is always happy to walk you through it.
Information We Collect
Depending on how you interact with us — browsing, creating an account, or placing an order — we may collect the following categories of information:
- Contact details — your name, email address, phone number, billing address, and shipping address.
- Payment information — card or payment details, transaction history, and billing confirmations, handled through our secure payment processors.
- Account details — your login credentials, saved addresses, and order preferences, if you create an account with us.
- Order and browsing activity — items you view, add to your cart or wishlist, purchase, return, or exchange.
- Your communications with us — messages, emails, or forms you send to our support team.
- Device and usage information — your IP address, browser type, and how you navigate and interact with our site.
How We Collect This Information
- Directly from you — when you create an account, place an order, or contact our support team.
- Automatically through the Services — through cookies and similar technologies as you browse our site.
- From our service providers — including payment processors, shipping carriers, and other tools that help us run the Services.
- From business partners — where applicable, such as marketing or analytics partners.
How We Use Your Information
- To fulfill and improve your order — processing payments, arranging shipping, managing returns and exchanges, and personalizing your shopping experience.
- For marketing and communication — sending order updates, new arrivals, and promotional offers. You can opt out of promotional emails at any time.
- For security and fraud prevention — authenticating accounts and protecting the Services and our customers from fraudulent activity.
- To provide customer support — responding to your questions and maintaining our relationship with you.
- To comply with the law — meeting legal obligations and responding to valid legal requests.
Our Use of Shopify
Our store is hosted by Shopify, which collects and processes certain information about your use of the Services in order to help us operate and improve them. Information you provide to us may be shared with Shopify and its service providers, including in countries other than where you live.
To learn more about how Shopify handles personal information, you can review the Shopify Consumer Privacy Policy.
Third-Party Links
Our site may occasionally link to other websites we don't own or control. If you follow a link away from Luneabed, we'd encourage you to review that site's own privacy practices — we can't be responsible for the content or policies of third-party sites.
Children's Privacy
Our Services aren't directed at children, and we don't knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us and we'll take steps to delete it.
Security & Retention
We take reasonable steps to protect your personal information, but no method of transmission or storage is completely secure. We recommend avoiding sending sensitive information through unsecured channels.
We retain your information only as long as needed to provide the Services, meet legal obligations, resolve disputes, and enforce our agreements.
Your Rights
Depending on where you live, you may have some or all of the following rights regarding your personal information:
- Access — request a copy of the personal information we hold about you.
- Correction — ask us to correct inaccurate or incomplete information.
- Deletion — request that we delete your personal information, subject to certain exceptions.
- Portability — request a copy of your data in a portable format.
- Opt-out — opt out of targeted advertising or the sale/sharing of your information, where applicable.
- Manage communication preferences — unsubscribe from marketing emails at any time using the link in any email we send.
Additional Rights for UK & EEA Residents
If you're located in the UK or European Economic Area, you may also have the right to object to or restrict certain processing of your information, and to withdraw consent where we rely on it. Withdrawing consent won't affect the lawfulness of processing carried out before that point.
To exercise any of these rights, contact us using the details at the end of this page. We may need to verify your identity before processing your request, and we'll respond within the timeframe required by applicable law.
International Transfers
Your information may be transferred to, stored, and processed in a country other than the one you live in. Where required, we rely on recognized legal safeguards — such as Standard Contractual Clauses — to protect information transferred outside the UK or European Economic Area.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and operational reasons. Any updates will be posted on this page with a revised "Last updated" date.
Questions about your privacy?
If you'd like to exercise any of your rights or simply have a question about how we handle your information, our team is happy to help.