Return & Refund Policy
Thirty nights to know it's right for you. If your Luneabed set isn't the calmest sleep of your life, we'll make it right.
Thank you for choosing Luneabed. We want you to love how you sleep, so please take a moment to review how returns, exchanges, and refunds work. If anything is unclear, our team is always happy to help.
30-Night Sleep Trial
Sleep is personal, so we give you time to be sure. From the day your order arrives, you have 30 nights to rest on your Luneabed set at home.
To be eligible for a trial return, your item should meet the following:
- It does not fall under the non-returnable items listed below
- It is returned within 30 nights of delivery
- It is clean and free of damage beyond normal trial use
- You can provide your order number or proof of purchase
There's no need to keep the original packaging spotless. We simply ask that returned items are laundered and free of stains, pet hair, or odours so they can be responsibly handled.
Starting a Return
To begin, email us at support@luneabed.com with your order number. We'll send a prepaid return shipping label along with clear instructions on how and where to send your package.
Returns sent without prior authorisation cannot be accepted. Once your package reaches us, your refund is processed promptly, and for standard trial returns within the US and EU, return shipping is on us.
Damages & Issues
Please inspect your order as soon as it arrives. If anything is defective, damaged in transit, or incorrect, contact us right away.
We'll assess the issue quickly and arrange a replacement or refund at no cost to you. A photo of the affected item helps us resolve things faster.
Non-Returnable Items
A few items cannot be returned for hygiene, safety, or practical reasons:
- Items that have been used beyond reasonable trial and are stained, damaged, or unsanitary
- Opened sleepwear and pillowcases where the hygiene seal has been broken
- Gift cards and digital products
- Custom, monogrammed, or personalised orders
- Final-sale items or products purchased with a deep-discount bundle code, unless faulty
We recommend reviewing sizing and fabric details on each product page before ordering to help you choose the right set.
European Union — 14-Day Cooling-Off
If your order ships to the EU, you have the right to cancel or return it within 14 days of delivery for any reason, without justification, in addition to our 30-night trial.
The same conditions above apply, and proof of purchase is required. Simply contact us to begin.
Refunds
Once we receive and inspect your return, we'll let you know whether your refund has been approved. If approved, it is issued automatically to your original payment method within 10 business days.
Please note it may take additional time for your bank or card provider to post the refund.
If more than 15 business days have passed since your return was approved and you haven't seen your refund, email support@luneabed.com and we'll look into it right away.
Need to start a return?
Email our team with your order number and we'll send a prepaid return label along with simple instructions.