From our workshop to your bed.
Every order is packed with care and shipped promptly, so your new bamboo bedding arrives ready for a calmer, cooler night's sleep.
Thank you for choosing Luneabed. We want your new bedding to arrive quickly and in perfect condition, so please take a moment to review how processing, shipping, and delivery work. If anything is unclear, our team is always happy to help.
Order Processing
Once your order is placed, our team gets to work right away. Most orders are checked for quality, wrapped, and handed off to our shipping carriers within 1–2 business days. During larger sales or new collection launches, processing may take a little longer, and we'll always let you know if that's the case.
Orders are processed Monday through Friday, excluding public holidays. Orders placed on a Saturday or Sunday will begin processing the following business day.
Shipping Methods & Delivery Times
Once your bedding leaves our facility, delivery time depends on the shipping method you choose and where you're located. Estimated times below begin after the 1–2 day processing window.
These windows are estimates rather than guarantees. Occasionally, weather, customs processing, or high carrier volume can add a few extra days to delivery — we appreciate your patience if that happens.
Shipping Rates
Whichever method you choose — standard, express, or international — shipping is a flat $4.95 per order, with no extra charge for additional items.
- Free automatically on all orders of $129 or more, applied at checkout with no code needed.
- The same flat rate applies regardless of order size or destination.
Import duties, taxes, or customs fees charged by your country are the responsibility of the customer and are not included in our shipping rates. These vary by destination, so please check with your local customs office if you're unsure.
Order Tracking
As soon as your order ships, we'll send a confirmation email with your tracking number and a link to follow its journey. Tracking updates can take 24–48 hours to appear after your order first ships, so don't worry if it looks quiet at first.
Can't find your tracking email or having trouble with a tracking link? Reach out to support@luneabed.com with your order number and we'll look into it right away.
Shipping Destinations
We currently ship across the United States, Canada, the UK, the EU, and Australia, with more destinations added regularly. If your country isn't listed at checkout, it may not yet be supported by our logistics network — get in touch and we'll do our best to help.
Changing Your Shipping Address
We begin preparing orders quickly, so address changes can only be made within a few hours of placing your order — before it enters processing. If you need to update a shipping address, email support@luneabed.com as soon as possible with your order number and the corrected details, and we'll do what we can before it ships.
Once an order has shipped, we're unable to redirect it, but we're happy to help coordinate with the carrier where possible.
Delivering to a Different Address
Sending a gift or shipping to your office instead of home? No problem — you're welcome to enter a delivery address that's different from your billing address at checkout.
Lost, Delayed, or Damaged Packages
Every set is packed to travel well, but if your order arrives damaged, appears lost in transit, or hasn't moved in tracking for more than 5 business days, please contact us at support@luneabed.com. Include your order number and, if applicable, a photo of the damage — we'll arrange a replacement or refund as quickly as we can.
Have a question about your shipment?
Email our team with your order number and we'll track it down or sort things out — usually within one business day.
Quick Answers
A few more shipping questions.
Do you ship internationally?
Yes — we currently ship to the US, Canada, the UK, the EU, and Australia. International orders may take a little longer and any customs duties are the responsibility of the customer.
What happens if I entered the wrong address?
Email us right away at support@luneabed.com with your order number. If your order hasn't shipped yet, we can usually update it before it leaves our facility.
My tracking hasn't updated in a few days — what should I do?
This is usually normal, especially with standard shipping or during transit between carriers. If it's been more than 5 business days with no movement, reach out and we'll investigate for you.
Will I have to pay customs fees?
Possibly, depending on your country's import policies. These charges are set by local customs authorities and aren't something we can control or predict, so they're not included in your order total.